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Shipping policy

Shipping

We ship Monday–Friday. Most orders are fulfilled within 24–48 hours on business days. Orders placed before 12:00 PM ET may ship the same day (not guaranteed). Delivery timelines begin once the carrier scans your package.

U.S. Shipping Methods

  • Standard: UPS SurePost® or UPS Ground®
  • Expedited: 2-Day Air and Next Day Air (select at checkout)
  • Alaska & Hawaii: USPS Priority Mail
  • PO Boxes & APO/FPO: Yes (services may be limited to USPS)
  • Not offered: FedEx

Time-sensitive deliveries: We do not recommend USPS Priority Mail for urgent timelines. During peak seasons, USPS reliability may vary and no delivery guarantees are available if USPS is selected.

Free Shipping (U.S.)

  • Free Standard Shipping: $150+ USD orders (including AK & HI)

Canada

  • Free Standard Shipping: $150 CAD equivalent+
  • Duties & Taxes: DDP (Delivered Duties Paid) where applicable; estimated duties/taxes shown at checkout
  • Returns: Self-ship (labels not provided/sold). See Returns.

International (outside U.S. & Canada)

  • Carriers/Services: DHL eCommerce, DHL Express, UPS Worldwide Expedited, or UPS Standard (as available)
  • Flat rates: Where available, a flat rate will appear as a selectable option at checkout (e.g., many EU countries €15; New Zealand $33 NZD; Australia $35/$40/$45 by weight)
  • Rest of world: Shipping calculated at checkout
  • Duties & Taxes (DDP): Itemized at checkout in many destinations (incl. Canada, Australia, New Zealand, EU, United Kingdom, and others)
  • Not offered: FedEx

Processing, Split Shipments & Pre-Orders

We generally ship orders complete. However, we may split shipments so in-stock items can arrive sooner; pre-order/backordered items ship when available. Pre-Order purchases are governed by our Purchase Options Cancellation Policy, including the terms regarding estimated ship dates, payment, and cancellation. Estimated ship windows are updated on the relevant product page and we do not separately notify Pre-Order customers of changes — please check the product page for the most current estimate.

Tracking

You’ll receive a tracking email when your order ships. You can also track via our Order Tracking page.

Signature Requirement (High-Value Orders)

For high-value orders, we may require a signature upon delivery at our discretion to protect your purchase.

Carrier Delays & Responsibility

Weather, customs inspections, and carrier issues can extend delivery times and are outside our control. Once an order leaves our warehouse and is scanned by the carrier, responsibility for delivery rests with the carrier. We’ll help you troubleshoot with the carrier as needed. If a U.S. shipment is refused, returned to sender, or undeliverable due to address issues, the refund may be reduced by outbound shipping and any applicable Restocking Fee.