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Shipping & Return Policy

Shipping Rates

We offer free ground shipping on all orders over $99 within the continental U.S.

For orders over $325.00 within the continental U.S., we offer complimentary two-day expedited. 

All orders above $150 to Alaska, Hawaii, and U.S. Territories qualify for free shipping.

If your order is under $325 and you want a faster delivery method, you may choose an alternate means at checkout.

All International Orders charge a $25 flat rate with the exception of New Zealand (You are required to pay for your own shipping)


International orders are shipped DDU "Delivered Duties Unpaid," and International Customers will be responsible for the payment of any additional associated duties and taxes. Pura Cashmere has no control over these charges and cannot predict the cost, as customs policies and import duties vary widely from country to country. Please contact your local customs office for current fees.


IMPORTANT: If the shipment is returned due to taxes and duties not being or refusal to pay Pura Cashmere will charge a $35 restocking fee once the items arrive back at our warehouse


Delivery Time

All orders are typically processed within 24 to 48 hours.

Fulfillment times may take slightly longer during the holiday season.

Same-day fulfillment is possible if the order is placed before 4 PM Eastern Standard Time (New York, EST)


Shipping Time

Orders shipped within the continental United States using standard free shipping arrive within 3 to 5 days after processing.

Orders over $325.00 are shipped complimentary two-day expedited. 

Express shipping is available at checkout at our discounted rates.

International Shipments are dependent on location and services available.


Shipping & Warranties

We cannot ship domestically and/or internationally to P.O./APO/FPO boxes.


Risk of Loss: All products purchased from the website are transported and delivered to you by an independent carrier not affiliated with, or controlled by, Pura Cashmere. Title to the products purchased on the site, as well as the risk of loss for such products, passes to you when Pura Cashmere delivers these items to the carrier.


Tracking Your Order

Pura Cashmere sends orders using either USPS or UPS (domestic) or DHL (internationally). We insure and track all packages that we ship. 

As soon as your order ships, we will send you a shipping confirmation email with the tracking number, which you can click to see the shipments progress. 


There are also two other methods you can use to track your order.

  1. Login in to your account on the website and view the order. It will have a linkable tracking # you may click to see its progress.
  2. You may also track your order using the customer service chat. Just enter your email and order #, and it will give you a link on the status of your order


 If you need further assistance, please email support@puracashmere.com with your order number and any issues you might have.

 

Return & Exchange Policy

Pura Cashmere accepts returns and exchanges of unworn, unwashed, or incorrect items within 30 days of the original purchase date. Items must be returned with Pura Cashmere tags attached and storage bags. It must also be in the original packaging and be free of odors like smoke or perfume.


  • Return labels will be provided free of charge for customers within the continental U.S.
  • Exchanges, damaged or incorrect items, and returns requesting store credit are NOT subject to a restocking fee (USA). 
  • All refunds other than store credit are subject to a restocking fee of $14.50 USD. 
  • Expedited fees equal to the 2 day air shipping will be charged for returns on orders above $325 if the returned items brings the total value kept. below $325.
  • Expedited shipping cost will be deducted from a return if customer requested expedited for a stuck or replacement package if returned. 

 

 Final Sale Items: All items noted as final sale, including gift cards, discounted merchandise, Clearance or otherwise marked final sale cannot be returned or exchanged.

 

 Damaged or Incorrect Items: Please contact customer service within 48 hours of delivery for assistance. Damaged or incorrect items will not be accepted after 30 days of the original order date. Waiving of any restocking fee due to damage or an incorrect item requires notification within the initial 48 hours. Please note, you are responsible for the product until it reaches us.

  

Customers with Shipping Addresses Outside the United States (NOT Canada): International customers are responsible for arranging your return shipment and will be charged an additional restocking fee of USD $14.50 for all refunds. 


  • Orders returned due to a customer's refusal to pay any associated duties and taxes will be subject to an additional restocking fee of $35. 
  • The outbound international shipping fee of $25 is not refundable. 
  • New Zealand Customers are required to pay their own shipping since USPS does not ship to NZ.


All fees will be deducted from the amount of your refund. 


Canadian Customers:  Customers from Canada can use the Return Portal to get a label for an Exchange/Return. A Handling and Restocking Fee is a percentage charged based on the cost of the return label instead of the $14.50 USD 


 

How To Return or Exchange

For qualifying orders, please go to our return portal to submit your request.

The only information that is required to process a return is 

  1. Your order number can be found on your order confirmation email and the packing slip included with your shipment.
  2. Either the Phone #, Email or Zip Code used on the order


Select the item or items you wish to return. And select why you want to replace/return them. For exchanges, please select the correct color/size you wish to exchange your item and hit submit. The return request will then be submitted and reviewed. Once approved, an email will be sent to you with a link to a downloadable shipping label that you can use to ship the item(s) back.


Exchanges/Store Credit

If you are doing an Exchange or asking for Store Credit the Restocking Fee is waived AND the exchange order is initiated upon the shipment of the return item. Store Credit will be issued as well upon shipment of the returned item. You do not have to wait for us to receive and inspect the item to get your exchanged item or use your store credit.


For returns with shipping addresses outside the continental U.S & Canada., please be aware that Pura Cashmere does not provide return shipping labels. Returns must be sent to the following Address:


Returns - Pura Cashmere

27100 Oakmead Dr. 

Suite 110

Perrysburg, OH 43551


We advise that if you are shipping your own return that you get insurance on the item.


Pura Cashmere offers exchanges at no cost for up to one exchange per order. If you wish to exchange an item you have already exchanged once the second exchange, you will be charged a $14.50 USD return fee for the second shipment returned and any subsequent return. 


Exchanges of multiple store credits will also be subject to a return fee of $14.50 for each return for credit and any subsequent return.

 


Refunds

Refunds will be processed once your return has been received at our warehouse. It can take up to three weeks for your return to be processed. If you are returning for a refund, you will receive an email confirmation once your refund has been issued. All refunds will be made on the original purchase method used.

 

Customer Service

If you have any additional questions regarding our shipping and returns policy, please do not hesitate to contact our customer service team. 


Email: support@puracashmere.com

Or click the Chat Bubble at the bottom left of the page


Customer Service Hours:                                     

Monday - Friday: 9 AM - 5 PM EST

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