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Answers to the most common questions

Frequently Asked Questions

About Us

Learn about Pura Cashmere, our founding and why we started the company

Who is Pura Cashmere?

Pura Cashmere is a brand built on a simple belief: what really matters in a wardrobe is how a piece feels, how it's made, and what lasts.

We design pieces that are meant to be lived in — relied on, returned to, and kept for years. Our signature is 100% cashmere, but our collection has grown thoughtfully to include cotton, cashmere blends, cotton blends, linen, and — newest to us — silk and denim. Every material is held to the same standard: it has to feel right, wear well, and hold up over time.

We're based in Perrysburg, Ohio, with roots that stretch back to Sevilla, Spain, where our founder grew up. You can read more on Our Story.

Where is Pura Cashmere based?

Our studio and team are based in Perrysburg, Ohio. Our pieces are made in partnership with skilled manufacturers around the world — the right material made in the right place, by people who specialize in it.

Do you still focus on cashmere, or have you moved beyond it?

Cashmere is still the heart of what we do — it's where we began and it remains our signature. We've also expanded thoughtfully into other natural fibers: 100% cotton (including our SUPIMA™ Fisherman pieces), cashmere blends, cotton blends, and linen. Silk and denim are newer territory for us — areas we're moving into with the same standard we hold everything else to: it has to feel right, wear well, and hold up over time.

You can shop by material anytime — 100% Cashmere, 100% Cotton, Cashmere Blends, and Cotton Blends.

Do you have a physical store?

We don't operate our own retail locations — Pura is primarily an online brand. But we partner with select retailers across the country who carry our pieces, so you can experience the fit, weight, and feel in person before you commit.

To find a stockist near you, visit our Find a Store page.

What's next for Pura?

We're growing. After years grounded in a single material, our collection has evolved — and soon, our name will reflect that next chapter. We'll share more in the coming months. In the meantime, every Pura Cashmere piece, order, gift card, and policy you know remains exactly as it is.

Stay close — sign up for emails at the bottom of any page, or follow us on Instagram for the first look.

Who is the founder?

Pura was founded by Maria Knight. Maria grew up in Sevilla, Spain, surrounded by women who understood the value of making things well — a grandmother who knitted for her family, and a mother, a trained seamstress, who taught her that craftsmanship isn't only about how something looks, but how it fits, how it moves, and how it lasts.

After years working across the fashion industry, Maria started Pura to return to what she felt was missing: clothing designed around the person wearing it, not the other way around. You can read her letter to our customers on Our Story.

What does "What Really Matters" mean as a brand philosophy?

It's the line we return to in every decision we make. We believe what really matters is how a piece feels, how it's made, and what lasts. Not what's new this week. Not what's trending. Not what's loudest in your closet — but what you actually reach for.

Every Pura piece is designed with that in mind: clarity, intention, and the kind of versatility that earns its place in your wardrobe again and again.

How can press or media get in touch?

For press, media, and editorial inquiries — including interview requests with our founder, brand assets, or high-resolution imagery — please reach out at press@puracashmere.com and our team will follow up.

Are you on social media?

Yes — we'd love to have you. Follow along and share how you wear yours:

Materials

Learn about Pura Cashmere, our founding and why we started the company

What materials do you use?

Cashmere is the heart of our collection — it's where we began and it remains our signature. We've also expanded into other natural fibers, chosen with the same standard for handfeel, durability, and longevity:

  • 100% Cashmere — our Royal Cashmere spec, selected for softness and shape that lasts
  • 100% SUPIMA™ Cotton — extra-long-staple American cotton, including our Fisherman pieces
  • Cashmere blends — cashmere paired with silk, cotton, or wool for added drape, structure, or seasonal versatility
  • Cotton blends — for everyday wearability with the polish of SUPIMA™
  • Linen — premium European linen, including Libeco of Belgium on our highest-quality pieces, washed for a softened hand and relaxed drape
  • Silk — long-filament mulberry silk, used in select blends and pieces
  • Wool & alpaca — extra-fine merino, lambswool, and Andean alpaca in seasonal styles
  • Denim — newer territory for us, made to the same standard

For a deeper look at how we choose and engineer our materials, visit our Cashmere & Fabrics 101 page. Piece-specific details — yarn composition, ply, gauge, and country of origin — are noted on every product page.

Where is your cashmere sourced from?

Our cashmere comes from renowned high-plateau regions known for producing the finest fiber in the world — including Inner Mongolia's Alashan and the Tibetan Plateau. The harsh climates in these regions produce the long-staple, ultra-fine undercoat that defines luxury cashmere.

We work with verified supply chains and partner mills to trace each lot from herd through spinning and knitting. Specific yarn details for any piece — including ply, gauge, and composition — are noted on its product page.

Where are your pieces made?

Our pieces are made in partnership with skilled manufacturers around the world — the right material made in the right place, by people who specialize in it. We work with top-tier mills and verified supply chains chosen for craftsmanship, quality consistency, and responsible practices.

Specific country of origin is noted on the care label and product page of every piece.

SUPIMA™ vs. Egyptian cotton — what's the difference?

"Egyptian cotton" on a label is a geographic descriptor, not a quality guarantee — some Egyptian cotton is extra-long-staple, but much of it isn't. SUPIMA™ is a protected, licensed name for American-grown extra-long-staple cotton, with strict verification, so you know you're getting long, fine fibers every time.

In practice: softer hand from day one, stronger yarns that hold their shape, richer colors that stay true longer, and less surface pilling over time.

What linen do you use?

We work exclusively with premium European linen — the standard against which all other linen is measured. European flax (grown primarily in Belgium, France, and the Netherlands) has the long-fiber length, strength, and natural luster that defines true heirloom linen.

On our highest-quality pieces, we use Libeco — a fifth-generation Belgian weaver established in 1858, widely regarded as one of the finest linen mills in the world. Libeco linen is OEKO-TEX certified, woven from European flax, and known for the way it softens beautifully over years of wear without losing its character.

We favor washed linens — woven, then garment-washed — for a softened hand and relaxed drape that mellows the natural creasing linen is known for. More ease, less stiffness.

Do you use recycled or synthetic materials?

Sparingly, and only when they meaningfully improve a piece. We default to natural fibers. When a piece benefits from added drape, recovery, durability, or wrinkle resistance, we may incorporate eco-preferred or recycled fibers — always intentionally:

  • TENCEL™ Lyocell for closed-loop, wood-based softness and elegant drape
  • ECOVERO® viscose for lower water and emissions impact
  • Recycled or bio-based nylons for strength and shape retention

Our rule is simple: a blend has to meaningfully enhance handfeel, fit, or longevity, or it doesn't make the cut.

What kind of cashmere do you use?

We use the world's finest cashmere — long-staple, ultra-fine fibers selected from premium lots and spun by world-class mills. Our highest specification is called Royal Cashmere: Grade A fibers in the 14–15.5 micron range, engineered for cleaner surface, beautiful drape, and lasting shape.

The full breakdown — fineness, staple length, ply, twist, gauge, and spinning method — lives on Cashmere & Fabrics 101. For the exact specs of any individual piece, see its product page.

What is "Royal Cashmere"?

Royal Cashmere is our highest specification — the cashmere we use across our premium pieces. Three things make it different:

  • Fineness. Grade A — fiber diameter in the 14–15.5 μm range, which is the finest cashmere classification that exists. Most cashmere on the market sits between 16 and 19 microns. Finer fibers feel softer against the skin without aggressive brushing or chemical softeners.
  • Staple length. Long fibers spin into stronger, more stable yarns — meaning less pilling over time, better shape retention, and a sweater that ages well rather than tires out.
  • Construction. Tight-sorted and engineered for a clean, uniform surface with refined stitch definition.

Softness comes from the fiber itself — not from processing. That's the difference you feel from day one, and the difference you keep feeling years later.

What is SUPIMA™ cotton and why do you use it?

SUPIMA™ is an extra-long-staple (ELS) American cotton — the same species as legendary "Sea Island" cotton, and the Egyptian ELS cottons people often associate with luxury. Longer staples spin into smoother, stronger yarns, which is what gives SUPIMA™ its silky feel, lasting shape, and resistance to pilling.

We use SUPIMA™ exclusively for our cotton pieces — including our Fisherman collection — because it delivers comfort you'll feel today and durability you'll appreciate a year from now. It's also rare: SUPIMA™ is well under one percent of global cotton production.

You can shop the collection at 100% Cotton.

What's the difference between 100% Cashmere, Cashmere Blends, and your other materials?

Each material has a purpose. Here's how we think about it:

  • 100% Cashmere is our signature — pure cashmere for unmatched softness, warmth-to-weight, and the way it ages with you.
  • Cashmere Blends pair cashmere with silk, cotton, or wool to add drape, structure, breathability, or seasonal versatility. A cashmere-silk piece, for example, has a fluid drape and subtle sheen that pure cashmere doesn't offer.
  • 100% SUPIMA™ Cotton is our year-round, breathable option — most polished in our Fisherman pieces.
  • Cotton Blends add structure or wrinkle resistance to cotton's everyday comfort.
  • Linen, silk, wool, and alpaca appear in seasonal pieces where they earn their place.

If you're not sure which is right for you, our customer experience team is happy to help — reach us at support@puracashmere.com or via the chat bubble at the bottom of any page.

Are your pieces ethically and sustainably made?

Yes — sustainability and responsible sourcing are built into how we choose every fiber and every partner.

We start with natural fibers (cashmere, cotton, linen, silk, wool, alpaca) and work with mills and supply chains that meet our standards for craftsmanship, traceability, and responsible practice. Our cashmere yarn is sourced from spinners certified to the Good Cashmere Standard, which sets criteria for animal welfare, environmental responsibility, and fair labor for cashmere goat farmers.

We also build for longevity. The most sustainable garment is the one you wear for years rather than seasons — and that's the standard every Pura piece is designed to meet.

For more, visit our Sustainability page.

Why does cashmere pill? Is it a defect?

Pilling is a natural characteristic of soft, fine yarns — not a defect. It happens when everyday friction (arm swing, bag straps, seatbelts, layering with coats) lifts short surface fibers and tangles them into small balls. You'll see it most where there's the most contact: under the arms, along the sides, at cuffs and elbows, and at the neckline when layered.

Here's something most people don't know about high-grade cashmere: it pills at first like any cashmere — but the difference is, ours pills much less over time. The ultra-fine hairs in our Royal Cashmere (14–15.5 microns) are spun tighter and packed more densely into the yarn. So once the loose surface fibers shed in the first few wears, there are far fewer left to come loose. The piece settles into a smooth, long-wearing finish — and from there, it pills less and less over time.

Lower-grade cashmere doesn't behave this way. Because the fibers are coarser and less tightly spun, loose hairs keep working their way out at roughly the same pace for the life of the garment, so the pilling continues year after year.

Our cashmere does most of its shedding in the first few wears, then settles in for the long haul. A quick de-pill with a cashmere comb in those first weeks is the small investment that pays off for years.

For full care guidance, see Care & Storage.

Sizing & Fit

Where do I find your size guide?

Every product page on our site has a full size chart linked directly under the size selector — just look for "Size Chart" next to your size options. Our size charts include both standard sizes (XS–XXL) and numeric sizes (00–18), with chest, waist, and hip measurements in inches and centimeters.

Sizes can vary slightly by style, so we recommend checking the size chart and fit notes on each individual product page before ordering.

How do your pieces fit — true to size, oversized, relaxed?

Most of our pieces are designed to fit true to size, but each silhouette has its own intended fit. We design across a range — from slim, classic crewnecks to relaxed, oversized Fisherman pullovers and our long, open-front cardigans.

To take the guesswork out, every product page tells you exactly how that style is meant to fit, and includes a "How it fits" scale based on real customer feedback — from "Runs Small" to "Runs Generous" — so you can see how the piece is actually wearing on people who've bought it.

How tall is the model on the product photos, and what size is she wearing?

Model height and the size she's wearing are noted directly on every product page, just below the product description (e.g., "Model is 5'10", wearing size S").

We also encourage browsing the customer reviews on each product, where verified buyers share their height, body type, usual clothing size, and the size they purchased — it's one of the most useful ways to see how a piece will fit your specific shape.

Do you offer men's sizing?

Yes. Our Men's Collection features cashmere and cotton pieces designed in their own fits. Men's size charts are linked on each men's product page, with measurements specific to those pieces.

How do I measure myself correctly?

You'll need a soft measuring tape and a mirror. Wrap loosely — not tight against the body.

  • Chest: Wrap the tape measure around the fullest part of your bust, keeping it level under your arms.
  • Waist: Wrap loosely around the smallest part of your waist, just above your navel.
  • Hips: Wrap around the widest part of your lower hips.

If you fall between two sizes on the chart, see Question 4 below.

What size should I order if I'm between sizes?

It depends on the piece and how you like to wear it. As a general guide:

  • For relaxed or oversized styles (Long Cashmere Cardigan, Fisherman pieces): size down for a more fitted look, or stay true to size for the intended drape.
  • For slim or classic styles (V-Necks, fitted crewnecks): size up if you prefer more room or layering ease.
  • When in doubt: the customer fit scale on each product page is the best signal. If most customers say it runs slightly small, size up.

Still not sure? Reach out at support@puracashmere.com or chat with us at the bottom of any page — we're happy to help you decide.

Will my piece stretch out or shrink?

If cared for properly, your Pura pieces should hold their shape beautifully for years.

  • Stretching is most often caused by hanging knitwear instead of folding it. Always fold your sweaters and store them flat — hangers create shoulder distortion and can drag fine yarns out of shape.
  • Shrinking is almost always caused by heat. Avoid the dryer, avoid hot water, and avoid pressing knits with a hot iron. We recommend dry cleaning as the safest default; if you're washing at home, use cold water, lay flat to dry, and follow the care instructions on the label.

Our Care & Storage page has step-by-step guidance for washing, drying, storing, and reshaping if needed.

Do you offer petite, tall, or extended sizing?

We currently offer women's sizes XS through XXL (00–18) and men's sizes in their own range. We don't yet have dedicated petite or tall lines, but many of our styles — particularly relaxed cardigans, oversized pullovers, and Fisherman pieces — are designed with proportions that work across a range of heights.

If you'd like a recommendation based on your height or proportions, the customer reviews on each product page are full of detail from buyers of all heights and body types, and our team is always happy to help — reach us at support@puracashmere.com.

Care

How should I care for my Pura pieces?

We recommend dry cleaning as the safest and most reliable way to care for your Pura pieces. It preserves fit, color, and hand, and helps prevent the most common issues with fine knitwear — shrinkage, felting, and distortion.

The care label sewn into every garment is the authoritative guide for that specific piece. If a label calls for dry clean only, please follow it.

For full guidance — including how to brief your dry cleaner, when to refresh between cleans, how to handle pilling, and best practices for storage — visit our Care & Storage page.

Can I wash my cashmere at home?

For some pieces, yes — but only if the care label allows it. The care label sewn into your garment is the authoritative instruction. If it says Dry Clean Only, please dry clean it.

If the label permits hand-washing and you'd like to care for your cashmere at home, our Care & Storage page walks through the process in detail — cold water, cashmere-safe detergent, no twisting or wringing, lay flat to dry, reshape gently. Please note we cannot accept responsibility for damage that occurs from at-home care.

When in doubt, dry clean.

Why does cashmere pill?

Pilling is a natural characteristic of soft, fine yarns — not a defect. It happens when everyday friction (arm swing, bag straps, seatbelts, layering with coats) lifts short surface fibers and tangles them into small balls. You'll see it most where there's the most contact: under the arms, along the sides, at cuffs and elbows, and at the neckline when layered.

Here's something most people don't know about high-grade cashmere: it pills at first like any cashmere — but the difference is, ours pills much less over time. The ultra-fine hairs in our Royal Cashmere (14–15.5 microns) are spun tighter and packed more densely into the yarn. So once the loose surface fibers shed in the first few wears, there are far fewer left to come loose. The piece settles into a smooth, long-wearing finish — and from there, it pills less and less over time.

Lower-grade cashmere doesn't behave this way. Because the fibers are coarser and less tightly spun, loose hairs keep working their way out at roughly the same pace for the life of the garment, so the pilling continues year after year.

Our cashmere does most of its shedding in the first few wears, then settles in for the long haul. A quick de-pill in those first weeks is the small investment that pays off for years.

How do I store my knits between seasons?

Before storing for an extended period:

  • Have the garment dry cleaned. Clean storage is the single best defense against moths and odor.
  • De-pill lightly. Smooth the surface so it goes into storage in good shape.
  • Confirm it's completely dry. Any residual moisture invites mildew.
  • Fold, don't hang. Hangers create shoulder distortion in fine knitwear.
  • Use breathable storage. A cotton or canvas bag is ideal. Add cedar blocks or a lavender sachet — both are natural moth deterrents.
  • Avoid long-term airtight plastic. If you must use vacuum bags, include a desiccant and open them periodically to let the knit air.

Store in a cool, dry space — never a damp basement or a hot attic.

For seasonal storage step-by-step, see Care & Storage.

What if my piece gets a snag or a small hole?

Don't pull the snag — that makes it worse. For small snags, gently work the loose yarn back into the knit using a tapestry needle or a small crochet hook, then steam to settle the surface.

For small holes or larger damage, we recommend taking the piece to a skilled tailor or knitwear specialist for repair. Your dry cleaner can often refer you to one.

If you have a question about whether a specific issue is repairable or covered by quality assurance, please contact us at support@puracashmere.com with a photo and a description, and we'll do our best to help.

How do I travel with cashmere?

Roll knits loosely rather than folding tightly — rolling prevents hard creases that can be difficult to release. On arrival, let the piece breathe for 20–30 minutes, then give it a light steam to restore drape. A small cashmere comb in your suitcase handles any surface fuzz that develops in transit.

If you're traveling with our Cashmere Travel Wraps, they're designed exactly for this — they pack flat, layer easily, and refresh with a quick shake-out at your destination.

Why do you recommend dry cleaning over washing at home?

Three reasons:

  • Consistency. Professional cleaners use the right solvents, temperatures, and finishing techniques for delicate fibers. There's no guesswork.
  • Protection of fit and hand. Dry cleaning helps prevent the shrinkage, felting, and distortion that can happen when fine knitwear is washed at the wrong temperature or dried incorrectly.
  • Longevity. Cashmere's natural oils help resist odors and keep the yarn supple. Most days, a brief air-out and a light steam between wears is enough. Frequent washing — at home or otherwise — fatigues the fibers faster.

That said, we know some customers prefer to care for their pieces at home. If you do, the care label on the garment is always the authoritative guide.

How often should I clean my cashmere?

Less often than you might think. Cashmere fibers contain natural oils that help resist odors and keep the yarn supple, so frequent washing actually fatigues the fibers and shortens the life of your piece.

For most pieces, a light steam and a 20–30 minute air-out between wears is enough to refresh them. Clean only when needed — for visible stains, lingering odor, or after the season ends.

When your piece does need cleaning, dry clean it.

How do I remove pilling?

Lay the piece flat on a smooth surface. Use a cashmere comb in light, single-direction strokes — let the tool lift the pills rather than pressing down or sawing back and forth. Work slowly around high-friction areas (under the arms, along cuffs) and avoid dragging over seams.

For more stubborn spots, a gentle fabric shaver on a low setting works — keep the knit flat and taut, and check your progress frequently. Finish with a light steam to relax the fibers and restore the hand.

New pieces may need one or two quick touch-ups in the first few wears; after that, pilling naturally tapers off.

For the full how-to, including which tools we recommend, visit Care & Storage.

How do I prevent moths?

Clean storage is your best defense. Moths are attracted to body oils, perfume, and food residue on garments — which is why we recommend dry cleaning before any long-term storage. Cedar and lavender are natural deterrents; refresh cedar blocks seasonally and replace lavender sachets when their scent fades.

If you find moth damage on a piece, isolate it immediately, seal it in a bag, and freeze for 48–72 hours to kill any active larvae or eggs. Then have it dry cleaned and return it to a freshly cleaned storage area.

What if my piece shrinks, felts, or stretches?

We recommend dry cleaning specifically to avoid these issues — they're almost always caused by heat, water, or improper handling at home.

If something has gone wrong with a piece and you believe the care label was followed, please reach out at support@puracashmere.com with a photo and a brief description of what happened. We'll review it case by case.

Please note: damage that results from at-home care that deviates from the care label, or from cleaning by a non-professional, is generally not covered.

How do I care for cotton, linen, silk, and denim pieces?

Each material has its own care needs, and the label on each piece is always the authoritative guide. As a general rule:

  • SUPIMA™ cotton — refer to the care label; many of our cotton pieces can be machine-washed cold and laid flat to dry, but always check the label first.
  • Linen — washed linen softens beautifully over time. Follow the care label; we generally recommend cool water and laying flat to dry to preserve the hand.
  • Silk and silk blends — dry clean as the safest default.
  • Denim — wash sparingly, inside out, in cold water. Follow the care label for any specific guidance.

For any piece, when in doubt, dry clean.

Orders

How do I place an order?

You can shop anytime at puracashmere.com. Add items to your cart, head to checkout, and enter your shipping and payment information.

You don't need an account to place an order, but creating one makes future purchases faster and lets you track your orders in one place.

Once your order is placed, you'll receive a confirmation email with your order number. You'll receive a second email with tracking once your order ships.

If you have any trouble at checkout, please reach out to our team at support@puracashmere.com or via the chat bubble at the bottom of any page.

I didn't receive an order confirmation — what should I do?

A confirmation email is sent within minutes of placing an order. If you don't see it:

  • Check your spam, promotions, and updates folders — confirmations sometimes get filtered.
  • Verify the email address on your account. A simple typo at checkout is the most common cause.
  • Search your inbox for "Pura Cashmere" — it may be hiding under a different sender name.

If you still can't find it after 30 minutes, reach out at support@puracashmere.com with your full name and shipping address and we'll track down your order and resend the confirmation.

What payment methods do you accept?

We accept:

  • Major credit and debit cards — Visa, Mastercard, American Express, Discover
  • Digital wallets — Apple Pay, Google Pay, Shop Pay
  • PayPal
  • Amazon Pay
  • Select cryptocurrencies — including Bitcoin and Ethereum, processed through our payment partner
  • Pura Cashmere gift cards

All transactions are processed through secure, PCI-compliant payment providers. We never store full credit card numbers on our servers.

Can I place an order by phone?

Our entire collection is available at puracashmere.com, with full product details, fit notes, customer reviews, and a complete size guide on every product page.

If you'd like help making a selection — sizing advice, fit recommendations, or styling questions — our customer experience team is happy to assist by email at support@puracashmere.com or via the chat bubble at the bottom of any page. We can answer questions in real time and walk you through your options before you order online.

What's the difference between "Pre-Order" and "Notify Me When Available"?

Pre-Order is for pieces with a confirmed restock on the way — usually within a reasonable window. You can reserve your size and color today, pay at the time of purchase, and your piece ships as soon as it arrives.

Notify Me When Available is for pieces that are further out or uncertain — for example, a winter sweater that won't return until fall, or a popular style where the pre-order allocation is already fully reserved. You'll receive an email the moment that piece is available to purchase.

Either way, you'll hear from us when it's time.

Can I modify or cancel my order after it's placed?

Once an order is submitted, it enters our fulfillment system quickly so we can get your piece to you as soon as possible — which means we're typically unable to modify or cancel it.

If you've just placed your order and need to make a change, please contact us at support@puracashmere.com as quickly as possible. We'll do our best to help, but we can't guarantee we'll be able to make changes before the order ships.

If your order has already shipped, you're welcome to start a return or exchange once it arrives. See our Shipping & Return Policy for details.

Why was my payment declined?

A declined payment is usually one of three things:

  • A typo in the card number, expiration date, CVV, or billing ZIP code. Double-check each field.
  • The billing address on file with your card doesn't match what you entered. Card issuers verify these on most online orders.
  • Your card issuer flagged the charge for fraud prevention. This is the most common reason — especially on first-time orders or higher-value purchases. A quick call or message to your bank usually clears it.

If you've checked all three and your card is still being declined, try an alternate payment method or reach out at support@puracashmere.com and we'll help troubleshoot.

Do you charge sales tax?

Sales tax is calculated at checkout based on your shipping address and applicable state and local tax laws. The exact amount will be shown before you submit your order.

We're required to collect sales tax in states where we have a nexus, in accordance with U.S. tax regulations.

Do you offer pre-orders?

Yes — and we recommend them on our most popular pieces.

Many of our best-selling styles go up for Pre-Order between production runs. If a piece is available for pre-order, the Add to Cart button on the product page will say "Pre-Order" and show an estimated ship date. You pay at the time of purchase, and your piece ships as soon as our shipment arrives at our warehouse — typically within 48 hours of restock.

A few things worth knowing:

  • Pre-ordering reserves your size and color. Our most popular pieces sell out fast when they restock; pre-ordering is the most reliable way to make sure you get one.
  • Ship dates are estimates, not guarantees. We update the product page routinely as we get shipping updates, so it always shows the most current estimate — the product page is the best place to check your latest ship window.
  • You can cancel anytime before your piece ships, for a full refund. Email support@puracashmere.com from your order email with your order number. Once it ships, a return or exchange follows our standard policy. (Cancel and re-order later, and your new order joins the queue by its new date — which may push your ship window out.)
  • You'll get an order confirmation at purchase and a shipment notification when it ships.

For full pre-order terms, see our Return & Refund Policy. For a question about a specific pre-order, reach out at support@puracashmere.com.